Cheerful Santa Claus Holding A Wrench 3 Sweatshirt

At GilesLuke, we believe that exceptional apparel deserves exceptional service – and that starts with fast, reliable shipping.
Whether you’re ordering a bold graphic hoodie, a cozy sweatshirt, or a crisp T-shirt, we ensure your pieces arrive quickly, safely, and affordably.

This Shipping Policy outlines everything you need to know about how we process and deliver your orders within the United States.

Where We Ship

We currently ship exclusively within the United States.
From coast to coast – whether you’re in New York, Los Angeles, or anywhere in between – we’ve got you covered.

Please note: At this time, we do not offer international shipping. Stay tuned as we grow our reach!

Production Time: Made Just for You

Every GilesLuke piece is made to order with precision and care. We begin crafting your item as soon as your order is placed.

Production Time: 1-2 business days
This includes design printing, thorough quality checks, and secure packaging ensuring your apparel meets our highest standards before it ships out.

Shipping Time: Quick & Reliable

Once production is complete, your order is swiftly handed over to our trusted shipping partners.

Shipping Time: 3-4 business days (domestic US only)

We utilize trackable and reliable carriers to ensure smooth, timely delivery. You’ll receive a tracking link via email as soon as your package is dispatched.

Flat Rate Shipping Cost

Simple, transparent pricing – no surprises at checkout.

Flat Shipping Rate: $6.99 (per order)

Whether you order one item or ten, your shipping cost remains the same – just $6.99.

Estimated Delivery Timeline

Here’s a clear breakdown of what to expect from the moment you place your order:

Note: While most orders arrive within this timeframe, occasional delays due to holidays, peak seasons, or carrier disruptions may occur. We always work hard to minimize any potential delays.

Order Tracking

Transparency matters to us. Once your order is on its way, you’ll receive an automated email with your tracking number.
With this link, you can:

 Track your shipment in real-time
 View estimated delivery date
 Stay informed with status updates

If you haven’t received your tracking details within 3 business days of ordering, feel free to contact us at support@gilesluke.com -we’re happy to assist.

Shipping FAQs

Do you offer expedited shipping?
At this time, we only offer standard shipping (3-4 business days). We are actively working to introduce expedited options soon.

Can you ship to P.O. Boxes or military addresses?
Yes! We deliver to P.O. Boxes, APO, and FPO addresses across the US.

What if my package is delayed or lost?
If you experience any issues with delivery, please contact our customer care team at support@gilesluke.com. We’ll promptly work with the carrier to resolve the matter and ensure you receive your order – or arrange a replacement where necessary.

Our Shipping Commitment to You

At GilesLuke, we promise:

 Swift production – made to order within 1-2 business days
 Affordable, flat-rate shipping – only $6.99 per order
 Reliable delivery – straight to your door in 3-4 business days
 Real-time tracking – stay updated every step of the way
 Responsive support – we’re here to help if you need us

Your satisfaction is at the heart of what we do – from design to delivery.

Questions? We’re Here for You

If you have any further questions about our shipping policy or your order status, don’t hesitate to reach out:
TTH SERVICES LLC
18514 Creek Landing Ct, Katy, Texas 77449, USA
support@gilesluke.com

At GilesLuke, we care about your satisfaction. If you’re not fully happy with your purchase, our Refund and Returns Policy is here to make the process easy, transparent, and fair. Please read the guidelines below to ensure your return or exchange is smooth.

1. Eligibility for Returns

You may return items within 60 days of delivery if:

• The item is unused, unworn, and unwashed
• All original tags and packaging are intact
• You have proof of purchase (e.g., order confirmation or receipt)

Please note: Customized or personalized products are non-refundable unless damaged or defective.

2. How to Initiate a Return

To request a return or refund, simply:

1. Email us at suppport@gilesluke.com with your order number and reason for return.
2. Wait for our confirmation and return instructions.
3. Ship the item back to the address provided in our response.
4. Once received and inspected, we’ll process your refund or exchange.

Customers are responsible for return shipping costs unless the product was damaged or incorrect.

3. Refunds

After receiving your return and inspecting the item, we’ll notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5-7 business days
• Refunds are issued to the original payment method
• If you haven’t received your refund after 10 business days, please contact your bank or credit card provider first

4. Exchanges

We only replace items if they are defective, damaged, or the wrong size was shipped. If you need an exchange:

• Email support@gilesluke.com with your order number and issue
• Follow our return instructions for the original product
• Your new item will be shipped once the original is returned and processed

5. Damaged or Incorrect Items

If your order arrived damaged, misprinted, or incorrect, please contact us within 7 days of receiving it. Be sure to include:

• Photos of the item(s)
• Your order number
• A clear description of the issue

We will resolve the issue as quickly as possible, either through a replacement or full refund.

6. Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Clearance or final sale items
• Personalized or custom-printed products (unless defective)

7. Late or Missing Refunds

If you haven’t received a refund:

1. Double-check your bank account
2. Contact your credit card provider or bank (processing may take time)
3. If you’ve done all of the above and still haven’t received your refund, email us at support@gilesluke.com

8. Need Help?

We’re always here to assist. Contact us at:

TTH SERVICES LLC
18514 Creek Landing Ct, Katy, Texas 77449, USA
support@gilesluke.com

Note:

All of your online transactions must be associated with a billing address. Make sure that the billing address
mentioned during your purchases corresponds to that of your credit card (as registered with your bank or other
credit card issuer) or that associated with your prepaid card.

*Currently, Buy Now Pay Later transaction is only available in the US. European customers will soon be able to use
this form of payment. Please check further information about the Buy Now Pay Later transaction here.

Payment options through Affirm are subject to eligibility, may not be available in all states, and are provided by
these lending partners: affirm.com/lenders. CA residents: Loans by Affirm Loan Services, LLC are made or arranged
pursuant to a California Finance Lenders Law license.