Refund and Returns Policy

At GilesLuke, we care about your satisfaction. If you’re not fully happy with your purchase, our Refund and Returns Policy is here to make the process easy, transparent, and fair. Please read the guidelines below to ensure your return or exchange is smooth.

1. Eligibility for Returns

You may return items within 60 days of delivery if:

• The item is unused, unworn, and unwashed
• All original tags and packaging are intact
• You have proof of purchase (e.g., order confirmation or receipt)

Please note: Customized or personalized products are non-refundable unless damaged or defective.

2. How to Initiate a Return

To request a return or refund, simply:

1. Email us at suppport@gilesluke.com with your order number and reason for return.
2. Wait for our confirmation and return instructions.
3. Ship the item back to the address provided in our response.
4. Once received and inspected, we’ll process your refund or exchange.

Customers are responsible for return shipping costs unless the product was damaged or incorrect.

3. Refunds

After receiving your return and inspecting the item, we’ll notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7 days
• Refunds are issued to the original payment method
• If you haven’t received your refund after 10 business days, please contact your bank or credit card provider first

4. Exchanges

We only replace items if they are defective, damaged, or the wrong size was shipped. If you need an exchange:

• Email support@gilesluke.com with your order number and issue
• Follow our return instructions for the original product
• Your new item will be shipped once the original is returned and processed

5. Damaged or Incorrect Items

If your order arrived damaged, misprinted, or incorrect, please contact us within 7 days of receiving it. Be sure to include:

• Photos of the item(s)
• Your order number
• A clear description of the issue

We will resolve the issue as quickly as possible, either through a replacement or full refund.

6. Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Clearance or final sale items
• Personalized or custom-printed products (unless defective)

7. Late or Missing Refunds

If you haven’t received a refund:

1. Double-check your bank account
2. Contact your credit card provider or bank (processing may take time)
3. If you’ve done all of the above and still haven’t received your refund, email us at support@gilesluke.com

8. Need Help?

We’re always here to assist. Contact us at:

TTH SERVICES LLC
18514 Creek Landing Ct, Katy, Texas 77449, USA
support@gilesluke.com