Refund and Returns Policy

At GilesLuke, we care about your satisfaction. If you’re not fully happy with your purchase, our Refund and Returns Policy is here to make the process easy, transparent, and fair. Please read the guidelines below to ensure your return or exchange is smooth.

1. Eligibility for Returns

You may return an item within 60 days of delivery if it meets the following conditions:

• Unused, unworn, and unwashed
• In original packaging with all tags intact
• Accompanied by proof of purchase (order confirmation or receipt)

2. How to Initiate a Return

To request a return or refund, simply:

1. Email us at support@gilesluke.com with your order number and reason for return.
2. Wait for our confirmation and return instructions.
3. Ship the item back to the address provided in our response.
4. Once received and inspected, we’ll process your refund or exchange.

Customers are responsible for return shipping costs unless the product was damaged or incorrect.

3. Refunds

After receiving your return and inspecting the item, we’ll notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7 days
• Refunds are issued to the original payment method
• If you haven’t received your refund after 10 business days, please contact your bank or credit card provider first

4. Exchanges

We only replace items if they are defective, damaged, or the wrong size was shipped, you can request an exchange within 60 days of delivery. If you need an exchange:

• Email support@gilesluke.com with your order number and issue
• Follow our return instructions for the original product
• Your new item will be shipped once the original is returned and processed
• Customers do not need to pay the return shipping cost for defective products. 

5. Return Shipping Fee

In cases where the return is due to our error (e.g., damaged, defective, or incorrect items), we will cover the return shipping costs. If the return is approved for other reasons, you may be responsible for covering the cost of return shipping.

We recommend using a trackable shipping method when returning items. We cannot guarantee that we will receive your returned item unless tracking is provided.

6. Damaged or Incorrect Items

If your order arrived damaged, misprinted, or incorrect, please contact us within 60 days of receiving it. Be sure to include:

• Photos of the item(s)
• Your order number
• A clear description of the issue

We will resolve the issue as quickly as possible, either through a replacement or full refund.

7. Non-Returnable Items

To ensure a smooth process for everyone, please note that certain items are not eligible for a return or refund. This policy helps us manage our inventory efficiently and maintain fair pricing for all our customers.

We cannot accept returns on the following items:

• Gift Cards: All purchases of GilesLuke gift cards are final. They cannot be returned, exchanged, or redeemed for cash.
• Clearance or Final Sale Items: Products marked as “Final Sale” or found in our clearance section are sold at a significant discount and are not eligible for returns or exchanges. This policy will be clearly noted on the product page at the time of purchase.
• Items Outside the 60-Day Return Window: To be eligible for a return, your item must be requested within 60 days of delivery. We are unable to process returns or refunds for any items that fall outside of this timeframe.
• Items Damaged by Wear and Tear: We cannot accept returns on items that show signs of misuse, accidental damage, or general wear and tear after being worn or used. Our policy covers manufacturer defects and shipping damage, not normal aging of the garment.
• Items Without Original Packaging or Tags: For a return to be accepted, the item must be in its original, unworn condition with all original tags still attached and in its original packaging. This allows us to process the return and prepare the item for resale.

8. Late or Missing Refunds

If you haven’t received a refund:

1. Double-check your bank account
2. Contact your credit card provider or bank (processing may take time)
3. If you’ve done all of the above and still haven’t received your refund, email us at support@gilesluke.com

9. Need Help?

We’re always here to assist. Contact us at:

TTH SERVICES LLC
18514 Creek Landing Ct, Katy, Texas 77449, USA
support@gilesluke.com